I have worked with Frost Financial for most of my credit union career. Frost provides exceptional member service and demonstrates the core credit union principles into how they conduct business with their credit union partners. I have enjoyed Carol’s insight into the overall credit union industry coupled with her knowledge of collateral protection products.
I would highly recommend that any credit union currently offering auto loans to consider offering GAP (Guarantee Asset Protection) to your membership. We tried GAP about 20 years ago and didn't see that it provided that much of a benefit to our members. We re-introduced GAP with Frost Financial 3 years ago because we saw a trend of insurance companies not paying off loans when the auto was t
Frost has been a great partner for AD&D as well as GAP. The product itself is great and their training has really helped employees to be able to sell the product with ease. They are just a phone call or email away with any questions, etc. Please feel free to reach out to me with any questions about Frost.
We have been very happy with our partnership with Frost. They provide a great product and this product helps us drive revenue. They continue to add additional features to their product that I feel adds value.