The cost of Kasasa is really my only complaint. Currently our core system is not robust enough to track requirements and reward those who meet those requirements. But we are switching core systems and Kasasa will be one of the first vendors we cut as our new system will be able to track such requirements. Their branding of the accounts doesn't intice any potential members either.
Although Kasasa has awesome customer service, and offers excellent training if you take advantage of it, they lack in the secret shop area. The secret shops are strictly looking for a High Interest checking sale, and this account does not work for everyone.