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Limited Options

Customer Service
2
Excellence
3
Strategic Impact
2
Pricing
2
Years as an end user: 
1-2 years
Years of work experience: 
11-15 years
Years at current organization: 
Less than a year
Seniority level: 
C-Suite
Primary job function: 
Lending
Asset size: 
$51-$150 million

TCI provides a very boilerplate solution with TCI. Using 3.5 it has limited our abiulity to correctly calulate key ratios and auto approval capabilities. They have stated that in order to acheive what we want we must upgrade. Customer service is lacking. Numerous days go by before responses are made. Additionally, if you want to make a change to a model you built it can take a month plus to make that live.